Sick of vodacom accounts messing up!!!!!!

I am absolutely furious with the vodacom accounts department. In all the years that I've been a customer I have never been happy with their billing system because there's always something wrong. I'm beginning to wonder if they even have a system or do they just have no brains!!!

Again now vodacom sends me a letter stating that I have 7 days to pay R1300!!! Firstly I don't have that money to just pay so easily. Upon calling the subscriber collections department numerous times I eventually had to call the customer care department and asked to be transferred because I couldn't get through Then I speak to a consultant who doesn't understand how to assist but can only read a statement and lodge queries. According to the system I owe for 2 months of debits due to January not going through. I don't understand how I owe vodacom when I had sufficient funds in my account. The debit order goes off every month on the last day. I had the funds reflecting for a week even after the 31st of Jan so how the hell does vodacom say there was insufficient funds and they couldn't debit does not make sense to me!!!!

Now at the end of Feb I am required to pay for TWO months plus penalties!!!!!

I don't have the funds to pay for 2 months I only have enough for one! I refuse to pay for vodacom being dumb yet again!!!

The consultant wasn't even able to help all she can do is lodge it and wait for someone to contact me??!!!

Been down that road before when vodacom debited me for twice my installment yet nothing was in arrears. Then you log a query and have multiple consultants calling you at work wasting 45mins at a time asking you what happened and then eventually 4 weeks later one consultant who actually has a brain resolves it immediately

I cannot wait for my contracts to end with vodacom and finally never deal with them again!

All I want is for someone to correct this and I REFUSE to pay R1300!!!!!

I will ONLY pay my installment for February and if this affects my credit score I will definitely take this up legally !!!!!!!!

SICK AND TIRED OF VODACOMS ******** ACCOUNTS DEPARTMENT