1 reviews | Active since Sept 2015
SICK of Total incompetance and ready to PORT
<p>My vodacom smart mini recently updated its software. Apps loaded from google play store disappeared and now google play is blocked from being used, forcing you to sign up at vodacom play store which i have no interest in doing. The classic first line of defence is their useless call centre who insisted the phone had to be taken to a vodacom store for a tech guy to look at. There was nothing he could do! After multiple calls to the call centre they now say the phone has to be returned to the store where it was purchased and be sent in for repairs or replacement. What an utter waste of my time and inconvenience. Why not escalate this to another level where there might be competant people who can resolve the problem? It simply requires a new software update .............imagine if microsoft told everyone with software problems to return their PC? How will vodacom react when i charge them a fee for my time wasted?</p>
Although i received an email to say that Vodacom had responded, it was just a blank response andf 5 days later still nothing. Perhaps if the CEO of Vodacom is issued with a claim in the small claims court and has to personally attend to defend the company, they might start to change the way customers are treated and reduce the levels of incompetence.
Although i received an email to say that Vodacom had responded, it was just a blank response andf 5 days later still nothing. Perhaps if the CEO of Vodacom is issued with a claim in the small claims court and has to personally attend to defend the company, they might start to change the way customers are treated and reduce the levels of incompetence.