Sick of No Service!

I have been phoning every single day since the 23rd to find out where my upgrade is as it was done online! I keep getting told it is awaiting dispatch which tells me absolutely nothing! Your policy states 5 working days so you are not keeping to your word! I have not received any communication from Vodacom nor have I had anyone contact me after I have written numerous complaints on here and to your twitter support. I have phoned twice today and get the same answer- the lady now says she will escalate it to her manager....this was already escalated Friday 27th. I am now waiting till the 1st, if I do not receive my phone in my hand I will be reporting you to ICASA as well as requesting a sim swop.