1 reviews | Active since May 2016
Sick of being **********
<p>I have a data contract of 10 gig per month. This month I have had to buy three seperate 3 gig bundles and I'm just about out of data again. Nothing has changed, how on earth this happens I don't know.</p> <p>Worse still, I'm now running out of phone time. I have been buying R110 top ups almost every day. At 11:01 am this morning I again was forced to buy R110 airtime. I then phoned 111 and spoke with customer services at Vodacom. He said I had R48 left ... HOW Is this even SLIGHTLY POSSIBLE? Less than ten minutes had passed since I did the R110 purchase online through my bankers. Escalation number 1- ********** ********** </p> <p>I am so totally sick of Vodacom. I want to cancel both my contracts immediately and go to MTN. My wife and daughters phones are with them and there is no problems. When we did have an issue it was sorted out promptly and politely. You can get a reference number from Vodacom but you may as well not bother because no one gets back to you or fixes anything</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
21 Feb Vodacom reply to my issue with a standard response...someone will contact you in due course. Nothing. I got a message giving me 250 mb of data free as a goodwill gesture when I believe 6gb went missing. Promised speed of router 10m/ sec actual speed less than 1. Airtime simply vanishes and data usage is blamed but it simply isn't the case. Their internet tools for the user are hopelessly inadequate and it is so in my opinion because they WANT then to be inadequate. How long can these people continue to be so unaccountable? I want my contracts cancelled. I want to get away from Vodacom.
21 Feb Vodacom reply to my issue with a standard response...someone will contact you in due course. Nothing. I got a message giving me 250 mb of data free as a goodwill gesture when I believe 6gb went missing. Promised speed of router 10m/ sec actual speed less than 1. Airtime simply vanishes and data usage is blamed but it simply isn't the case. Their internet tools for the user are hopelessly inadequate and it is so in my opinion because they WANT then to be inadequate. How long can these people continue to be so unaccountable? I want my contracts cancelled. I want to get away from Vodacom.
I wish I could attach a copy of the Ookla speed test results to back up my speed problems ( *******) and all the pics I've taken of my data and call balances. Vodacom are *****ing and they won't admit it
I wish I could attach a copy of the Ookla speed test results to back up my speed problems ( *******) and all the pics I've taken of my data and call balances. Vodacom are *****ing and they won't admit it