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cindyanneherbst C

1 reviews | Active since Jun 2014

17 Aug 2022, 14:03

Sick of been messed around by Vodacom.

Our company recently upgraded some of our contracts and proceeded to apply for 3 more contracts. The after sales service is PATHETIC!!! to say the least. Vodacom business is honestly become one excuse after the other. No managment phones back ,no one is willing to help , you get passed from pillar to post.i sent a mail to *** on the 15 of august after waiting a whole month to get help from anyone at vodacom , ticket number 171345 and hahaha geuss what still no response. All i need is a sim activation can no one even do that. Our account is always paid on time and up to date we have a few phones on contract and after years this is the **** service. Give me answers!!! Duran Naidoo, Karissa Dasaree external ppl, no one gets back to us. Really shoddy service.

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2022, 07:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team