1 reviews | Active since Mar 2009

12 Feb 2019, 12:44

Sick disgusting lying ********* organisation - no conscience?

Good day, In dec Vodacom "rewards" called me and offered a replacement contract of my current data contract. For which they would "reward" me with extra Gigs of data, a router and a laptop. It turns out however that it wasnt a replacement at all, but a new contract. I queried it and they have confirmed that it was offered as a replacement but that this was " incorrect" ie they **** and were ********* to make the "sale". They now tell me (after I have given my daughter the laptop fro christmas) that they cant cancel the original contract they claimed they were replacing, they can only cancel the new one and would need to take back the router and laptop. So I now have to tell my daughter that the laptop she received for Christmas was actually a hoax , proudly brought to her by Vodacom and she needs to give them her christmas present back. I would like to ask the staff of Vodacom how they sleep at night and live with their consciences - or maybe they just dont have a conscience!!!!

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2019, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team