TN
THEMBI N
1 reviews | Active since Aug 2019
05 Dec 2022, 09:09
Sick attitude, Horrible customer service especially from Sandile, sales department
On 28/11/2022 I app**** for a black friday promotion with vodacom. Sandile the sales consultant who was processing my application and did not finish the application. Because of laziness and incompetence, I couldn't migrate. I was then offered another package after I told them to cancel my contract. I agreed. A tickect was loaded, but on 02/12/2022 my line was cut. I just want to thank them for messing up our weekend.
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Replies (1)Vodacom's replyOfficial
05 Dec 2022, 10:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2022, 10:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
