TN
THEMBI N

1 reviews | Active since Aug 2019

05 Dec 2022, 09:09

Sick attitude, Horrible customer service especially from Sandile, sales department

On 28/11/2022 I app**** for a black friday promotion with vodacom. Sandile the sales consultant who was processing my application and did not finish the application. Because of laziness and incompetence, I couldn't migrate. I was then offered another package after I told them to cancel my contract. I agreed. A tickect was loaded, but on 02/12/2022 my line was cut. I just want to thank them for messing up our weekend.

0
Replies (1)
Vodacom
Vodacom's reply05 Dec 2022, 10:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team