Sick and tired of Vodacom's terrible service and empty promises

<p>I have been running in circles with Vodacom trying to reverse the 2nd handset they charged after my upgrade and extra R100 they charged me after i reversed their debit order. Everytime i write a review here i get a call from i guy but he never does anything. I upgraded and they did not tell me that they will still charge for my old phone, whats the point of upgrading early if you are charged even for the old contract. Vodacom Greenstone mall has the worst service ever and the consultant who helped me, Palesa does not even smile or bother to offer a good service to clients. Her system is always offline everytime i went back to that store. i called was given a ref no. 1- ********** 158196 and was promised to be called in 24-48 hours. Im very angry about the lact of respect voda has on its customers and their money.</p>