Sick and Tired of Vodacom's Pathetic Service!!!!!

On 21 Dec 2015 I went to Incredible Connection at Highveld Mall to apply for Finance on 2 Apple Watches.Lucy, the Vodacom Consultant convinced me to rather take 2 Vodacom Contracts and not the Hi-Finance option.She said the installment would be R 1000 per month and I would get R 500 airtime per contract that I can transfer to my existing Vodacom numbers.When I Phoned the next day the Call Centre told me that the airtime was not tranferable.I contacted Lucy and requested the Contracts to be cancelled as this was not what I signed up for.On 24 Dec I received an e-mail confirming cancellation of the Contract but on the same day Vodacom decudted R 1192 from my account.I phoned on 28 Dec and requested the funds to be paid back into my bank account, on 28 Dec Vodacom AGAIN deducted the extra installment for the cancelled contracts.I have been from pillar to post in the Call Centre, they keep promising to refund the R 2400 into my bank account but when I phone to follow up they just keep crediting my Vodacom Account!How the hell do they expect me to pay for the rest of my expenses if they dont give my money back! THIS IS THE MOST FRUSTRATING AND WORST SERVICE AFTER 10 YEARS OF LOYALTY!!!!