1 reviews | Active since Feb 2017
Sick and tired of Vodacom robbing me
<p>i have been a loyal Vodacom customer for over 17 years. Over these 17 years i have had different vodacom numbers. I stuck with vodacom all these years. Over the last 5 months i have seen my data run out faster then usual. So if my data runs out then i have to buy airtime to transfer it into data. I have spent probably thousands of rands buying airtime. Since November last year I realised I am not getting my smses that tell me " You have less than 15mb of data left" and usually when i recieve those smses then i know i can transfer the airtime i have into data. So me not getting those smses made the account take all of my aitime everytime without telling me they going to do so. Because of this i had to spend alot of money buying airtime and i think it is just bull****!!! This morning i called the call centre and waited 25min on the phone before i was helped. I told the gentleman my situation and he couldnt help me and said he was going to tranfer me to the right department. i waited anothe 5min on the phone and got cut off. I am not in the mood to call again and tell a different person my situation and still not be able to get helped.</p> <p> </p> <p>I just feel that i have been treated unfair to a company that i have stayed loyal to for 17 years. Please help me!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for bringing this instance to our attention.
Reported instance has been reviewed and addressed, kindly refer to our correspondence communicated.
Warmest regards
Elroy
Thank you for bringing this instance to our attention.
Reported instance has been reviewed and addressed, kindly refer to our correspondence communicated.
Warmest regards
Elroy
