YS
Yvonne S
1 reviews | Active since Jun 2026
10 Jun 2026, 16:11
Sick and tired of Vodacom and Zoom fibre.
The biggest mistake we made was to think that Vodacom as a service provider together with Zoom fibre was any good. We live in Middelburg, Mpumalanga. I can not even count how many times we have called Vodacom when our Wi-fi is off!!! Today was the last straw. My daughter is in an online school. We need reliable internet, especially when she she writing tests!!!! While she was writing this afternoon the wi-fi went of 3 times!!!! Luckily she didn't panick and used her phone (being MTN). If she looses connection, she gets 0 for a test. No excuses!!!! I can not wait for this contract to expire. I hope no one else makes this mistake. If you live in Middelburg, use another service provider.
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Replies (3)YS
Yvonne S's updateReviewer Update
11 Jun 2026, 20:20A consultant did contact me today at 11h52, from the number +***. I did not get het name. She told me that we should take our router to our closest Vodacom store to have it tested. Just after the call I received the following message:
Dear Vodacom Customer. Your service ticket with reference number EC-296Q-2O1DK7 has been closed. Thank you Vodacom.
My husband did do that this afternoon. He took the router to Vodacom in Middelburg mall. They said that they would have to send it away to get tested. We can not do that!!! We need a router! And according the their system, no such call was logged.
Problem not resolved.
Dear Vodacom Customer. Your service ticket with reference number EC-296Q-2O1DK7 has been closed. Thank you Vodacom.
My husband did do that this afternoon. He took the router to Vodacom in Middelburg mall. They said that they would have to send it away to get tested. We can not do that!!! We need a router! And according the their system, no such call was logged.
Problem not resolved.
YS
Yvonne S's update11 Jun 2026, 20:20
Reviewer Update
A consultant did contact me today at 11h52, from the number +***. I did not get het name. She told me that we should take our router to our closest Vodacom store to have it tested. Just after the call I received the following message:
Dear Vodacom Customer. Your service ticket with reference number EC-296Q-2O1DK7 has been closed. Thank you Vodacom.
My husband did do that this afternoon. He took the router to Vodacom in Middelburg mall. They said that they would have to send it away to get tested. We can not do that!!! We need a router! And according the their system, no such call was logged.
Problem not resolved.
Dear Vodacom Customer. Your service ticket with reference number EC-296Q-2O1DK7 has been closed. Thank you Vodacom.
My husband did do that this afternoon. He took the router to Vodacom in Middelburg mall. They said that they would have to send it away to get tested. We can not do that!!! We need a router! And according the their system, no such call was logged.
Problem not resolved.
YS
Yvonne S's updateReviewer Update
15 Jun 2026, 16:39It is Monday afternoon, and once again our wi-fi went of for the third time this afternoon!!!!! The issue is clearly not resolved. Where to next???? Everytime a vodacom consultant apparently logs a new ticket for someone to call us back. Vodacom, what must we do to get proper help?????????? Or just let us know how we can cancel our contract? We will gladly do that!!
YS
Yvonne S's update15 Jun 2026, 16:39
Reviewer Update
It is Monday afternoon, and once again our wi-fi went of for the third time this afternoon!!!!! The issue is clearly not resolved. Where to next???? Everytime a vodacom consultant apparently logs a new ticket for someone to call us back. Vodacom, what must we do to get proper help?????????? Or just let us know how we can cancel our contract? We will gladly do that!!
YS
Yvonne S's updateReviewer Update
17 Jul 2026, 05:57Friday, 17 July! Woke up to the iternet off for the 6th time this week!!!!! We can not continue like this!!! And the best part - when we phone Vodacom, the consultants request a speed test???? Of what? How fast it goes off?
YS
Yvonne S's update17 Jul 2026, 05:57
Reviewer Update
Friday, 17 July! Woke up to the iternet off for the 6th time this week!!!!! We can not continue like this!!! And the best part - when we phone Vodacom, the consultants request a speed test???? Of what? How fast it goes off?