MO
Mo O

1 reviews | Active since Sept 2018

03 Oct 2018, 12:26

Sick and tired of Vodacom and ongoing problems they cause

I have had ENOUGH of Vodacom and their *****... Its been 3 months that I have had an issue with Vodacom. I have cancelled my account with Vodacom for mord than a year. My number was ported to cell C. They never cancelled my account and created a dummy number. This account kept running until it went in arrears with more than R700. They finally corrected THEIR error and admitted that it was their fault that they created a dummy number. They handed met over as a bad payer. I asked the consultant will Vodacom fix this and they said yes... Well today I tried to apply for a credit card which was declined due to Vodacom that listed me that I skipped payments. I will call email or do anything from my part to correct this. Vodacom is quick to hand you over but pathetic to correct their errors. If Vodacom is not going to clear my name in 1 day. This will force me to see my attorney and go public as I know this will not be their only case... I am sick and tired of hearing Vodacom's name... They just cause problems and are slow to correct it...

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2018, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team