RVN
Rose-anne Van Niekerk

1 reviews | Active since Jul 2011

28 Sept 2016, 19:57

Sick and tired of Vodacom

<p>I am disgusted by the service Vodacom delivers to their clients! A few weeks ago I complained about the way Vodacom treats their Top up clients, until now, I have had no feedback whatsoever, just a reply to my complaint saying that they will be in contact. Now, I try to purchase data for my wifi device and then with my simcard not even being in the device I had used 7c. 7c for the 1 second it took me to take the sim out! I am irritated by the rudeness of your call centre agents, their inability to solve queries and frankly their lack of knowledge. You are by far not SA's best network when it comes to customer service! </p>

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team