rH
riaan H

1 reviews | Active since Mar 2018

09 Jul 2020, 19:33

Sick and tired of trying to explain

Good day I will firstly start by saying that I really don't like doing this but it seems like I have no choice. I have a contract with Vodacom which is great if I could Pay it but it seems like they just can't understand that, I want to cancel the contract because I'm not only not making it through a month but in fact I'm busy loosing everything but hey why should a multi million rand company care. I was simply told that "we're sorry but you can't cancel" I'm at a point where I have to cut the payment because I don't have the money and borrowing money is just placing me more and more into a sinking hole. But wait there are 2 options : Option 1: they can stop the internet and then start paying again after 3 months Option 2: pay half for 3 months and just make sure you catch up all the money you didn't pay. Unfortunately I have no answer to Vodacom at this stage we know the state of the country but again why should they care there are no jobs out there. What more can I ask to just hear me when I say I have to cancel this because I have no idea when I will be able to pay any bills

0
Replies (1)
Vodacom
Vodacom's reply10 Jul 2020, 09:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team