Sick and tired of struggling

This morning was one of many occurrences. My account has been locked for the past 4 consecutive days. last month it happened for 7 consecutive days. Today I drew the line with Vodacom after speaking to an impatient consultant. I got a new handset recently (Iphone 6) and Increased my payment from R200 to R900 a month. After paying my bill this month, which came to R1039, I was still asked to pay an additional R600 for reasons unbeknownst to me. I just get told the \System"says so. I work it IT"