wW
wynand W

1 reviews | Active since Jun 2016

21 Jun 2016, 09:21

Sick and Tired of fighting every month

<p>Vodacom just can't get my account sorted out.</p> <p> </p> <p>I've asked them several time to please email me my invoices. THIS NEVER HAPPENS. If I ask them via email I get a snotty reply that says I have to wait till after the 7th of the month. This 7th will come and go with me not getting an invoice or statement. I will then log into my account and figure out what I need to pay them. I then do this! Middle of the month and the phone calls start to come in... I still own R1080..... HOW AM I SUPOSE TO KNOW WHAT IS GOING IN IF I GET NO COMUNICATION FROM THEM EXCEPT FOR WHEN THE WANT MORE MONEY.....</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Jun 2016, 13:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team