SA
Sonet A

1 reviews | Active since Nov 2014

22 May 2017, 10:33

Sick and tired for Vodacom! Lines blocked AGAIN, while in a credit!!!

<p>I have logged a complaint already, which was not resolved. My lines were reconnected, I have forward a reconciliation to Vodacom, and no one contacted me again. After I have made a payment AGAIN, which I was not supposed to do, my lines were blocked again since Friday. I even send a request to cancel all my contracts with immediate effect, but only receive payment demand messages. I am with Vodacom for 15 x years, but enough is enough! I need to get all my contracts cancelled with immediate effect. Since February 2017 I have been trying to sort out this mess, but until now, I only get credits for some of my queries and the rest has been ignored. You cannot speak to anyone who understands the problem and cannot speak face to face to someone that can assist. I have had it with Vodacom!</p>

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Replies (2)
Vodacom
Vodacom's reply22 May 2017, 12:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2017, 12:36
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team