Sick and tired

<p>I am sick and tired if Vodacom robbing me every month. The call centre is one of the worst. Staff can never provide you with feedback. I have been having endless issues with Vodacom from November last year with data bundles. Finally it got resolved in January this year. So I called on 7th of Feb to log a service request. This was to reverse all out of bundle rates for the month of Jan. It's not my problem that Vodacom took 3 months to sort my problem out. In that time I was forced to use out of bundle rates. Nobody got back to me after service request S4-NCZ28-84Q2L was logged so I called last week to follow up and was told that it has been assigned and should be resolved by 21 Feb. today is the 24th. my debit will go off tomorrow and still no one got back to me so I called the call centre today. Call ref ********** 35 and spoke to Megan. What a ****** joke! She was no help at all. What kind of a call centre doesn't have access to see the clients previous call history? I asked her to go back and check my ongoing problem with Vodacom and she said she didn't have access to that information. How does a call centre service clients if you can't check the call history? I asked to speak to a manager. A lady by the name of Kells came on the line. She was worse than the consultant and this is the type of peple you employ as managers. She started off in a soft tone and began raising her pitch when I started asking questions. I demand an answer or some feedback. Not on email or sms but telephonically! !! I want those out of bundle charges for jan 2017 to be reversed. I want someone to call me. Jelly did say she will escalate for me but I won't even hold my breath. you guys have become so pathetic. and tomorrow Vodacom will rob me yet again and debit the wrong amount. Disgusting!</p>