1 reviews | Active since Feb 2017

22 Feb 2017, 18:39

Sick and tired!

<p>I have had enough of Vodacom, in all the years I have been with them I have never had so much nonsense from them like I have had now. </p> <p>The beginning of February these people decided to cut my line only to find out that there was an amount of R2286 outstanding when I ask for what I was told it was a fee that I wasn't aware of at the end of last year when changing account holders into my name so they just decided to accumulate the fee. I then forcefully had to pay the Mount up front they then reinstated my line only for them to cut it again the next day, to then find out That it was paid into the wrong account (the old one which was is my dad's name) I then eventually got through to accounts department and spoke to a supervisor who said they would switch my line back on and sort out the problem.... My line was cut about four times after that.... Then they stopped cutting my line until today they decided to do it again it has been over two weeks and they still haven't sorted out the problem I am so sick and tired of people not doing their jobs properly! I want compensation out of this when they eventually decide to sort out their mess! It is and inconvenience and has messed around with my everyday life bug time! If nothing is done about it I will take legal action and refuse to pay the contract and I WILL go to cell c and rather pay them the money than this **** service provider! </p>

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Replies (2)
Vodacom
Vodacom's reply23 Feb 2017, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update28 Feb 2017, 15:56
Reviewer Update

Hahaha and still no feed back PATHETIC!