Sick and tired!!!!

I have 2 contracts with Vodacom. Both contracts are currently eligible for upgrade. I am NOT going to give Vodacom my business as the service is SHOCKING! My wife uses her phone for business and for the past 2 weeks she cannot access most websites and the error is even more shocking. It tells me I have parental control activated?????? We have not activated this!!! And when I dial *111*123# it tells me I have parental control activated. I have been to 2 stores and have been told the service is now off and has been disabled but yet the problem continues!!! I am sick and tired of this! What is the point of having a smartphone if I cannot even use the services offered!!! I have also called into Vodacom and recieved a sms stating someone will be in contact with me yet no one has been in contact with me! Please can someone sort this out ONCE and for all!