Shun Vodacom's Contract Deals cut through malpractice and adverse service provision!

Vodacom through its illegitimate agents deserve to be recognized as a trotsi business and shunned for it! This is in lenient terms I can afford against the adverse service and inconvenience I have suffered from Vodacom for years. My last 2024 months contract ran from 1 June 2022 to 30 June 2024. The sales agent (Fikile) said she sold me an uncapped data deal for R449 p/m for 24 months’ duration. However, in the month end of July 2022, the first installment billed was R474.94. On the 21st of July 2022, I called Vodacom and spoke to an agent (Maselelo) who said the service ticket (2-7 days turnaround) to fix this had been logged under ref # & nbsp: *** to a support team for investigation. After 7 days I never had from Vodacom.

From month end of Aug 2022 until end of June 2024, R464 has been billed p/m. In summary, I contacted Vodacom numerous times until the last time I spoke to Andre on the 17th of January 2023 who told me nonsense things like the reason I was being billed R464 instead of R449 was because of VAT. Lastly, he got his team leader who apparently looked into my invoice and then said, R464 was because the contract increased from R449 to R464 and that R464 was the amount I’ll have to keep paying until the contract expires. So, sadly I paid the R464 instead of R449 until the end. What a depraved business Vodacom is with its tsotsi agents. Vodacom owes me and for this malpractice they have not refunded me the extra amounts billed!

On the 26th of November 2024, Zethembiso from Vodacom offered me a R479 p/m home Wi-Fi Black Friday Special data deal. She told me within 7 days Vodacom would deliver the router, and that the new deal will be effective on the 1st of December 2024. On the 28th of November the router was delivered. On the 1st of December the router wasn’t working. So, I was without data. I called Vodacom, after asking many questions the agent said she couldn’t assist me telephonically and then asked me to go to the nearest Vodacom branch to asked help from their technician.

On the 2nd of December via my time and petrol I went to the Vodacom branch and the technician said he couldn’t even begin to assist me since I took the deal via the phone offer, however, he mentioned to his colleague that I wasn’t the first customer walking in with the same issue. On the 3rd of December I called Vodacom and spoke to Themba who transferred me to cancellations. There I spoke to Angel (Mondi/o Mobile), she escalated the matter for reversal and cancellation within 72hrs, this meant Vodacom would refund me and collect their router, and there would be no broken relationship going forward. I have not received a single call from Vodacom informing me about the service progress or the likes. The agent said I am not allowed to return the router myself.

On the 10th of December I received an invoice from Vodacom that they will be billing the R479, and they did although I have not received any data from Vodacom since the end of November. On the 11th of December I called Vodacom and spoke to Amanda for a follow up on reversal and cancellation process. Firstly, she said she there was no reversal, or cancellations done on their system. She said she’ll send an email to Angel for confirmation in case she logged the request via email than system. Finally, she said she’d ring me back within 30 minutes. Until today she hasn’t called me. On the 18th of December I called Vodacom and spoke to Shanea who transferred me to Mpho. Mpho checked and said there was no reversal, or cancellations done on their system and said she would load the request for reversal and cancellations. She too, like all the other agents said there was no call reference number for the call. Until now I have not heard anything from Vodacom. This is undesirable and unfair service and clearly regrettable to be treated like *******. It is terrible to waste one’s time writing about the poor service and Vodacom’s degeneracy. Can I be refunded my monies ASAP so I can move to a data provider who keeps their simple promises.