Shty service received in Brooklyn

I wish to vent my disappointment with the way my contract application was handled. On Saturday, I went to Vodacom, Brooklyn, Pretoria to apply for the sim only deal. The consultant requested my ID, upon scanning it, it gave my ex husband surname, old address etc. I produced a divorce decree and requested that it be changed including my title because I'm Dr. now not Ms, address etc, but was told that it takes 21 days to update those details. I was then requested to email bank statement, which I did. Before the consultant can even go to the bank statement, the system had declined. I have a gross salary of about 90k, rental income of 22.5k, and other income that comes every now and then. I pay my accounts, i don't have arrears, I have enough money remaining after getting paid. To be rejected for 899, whilst getting approved for properties, cars. A simcard that you can block when I don't pay. Would I want to dirty my name for 899? A whole Dr? Really? It is embarrassing. For a big company like Vodacom to change wrong information after 21 days I'm told it even takes longer. Huge embarrassment.