Sht vodacom

I am still shaking now. Vodacom staff turned my Sim card into a home network, causing me to now be unable to use email, bank cards, etc. All these things that require a mobile phone number cannot be used. What happened is, because my contract expired, I called to prepare to cancel the contract. A lady with a sweet voice answered my call. After knowing that I wanted to cancel the contract, she kept recommending new packages to me. I said I would go to the vodacom branch and she told me that it was the same, so I agreed. However, after a few hours, my phone stopped receiving signals. I called her the next day to inform me of my card number. It became home internet and I could no longer make calls. I asked her to cancel the new package for me. After waiting for a few minutes, she told me that it would take 48 hours to 72 hours to cancel the new package and that their staff would call However, it has been a week and no one has called me. I called yesterday and they told me that I have to wait until the 1st of next month to cancel. You guys are really going too far. Users with more than 10 years of experience have experienced ****ty services.