Sh*t Service!!!

I honestly don't know how Vodacom works but all I can say is PLEASE DO NOT WASTE MY TIME! On the 23rd of February I wrote my initial review here on Hellopeter about my case. On the 24th of February, Vodacom rep**** and said they will get someone to call me. I can confirm that someone did call me on the 24th of February. During that call, the guy whose name I didn't catch even though I repeatedly said I didn't get his name but he did not feel the need to repeat it to me. Anyway he said Vodacom was going to cancel my account but today, since its the first day of a new month, when I access my VodaPay app, I see that data is loaded. How do you load data on an account that is supposed to be closed? I asked that guy if I will get a written documentation to prove that my account is canceled and he said I'll find it here on Hellopeter. I'm not sure if he was being sarcastic or what. I need you to get your QA team leader to listen to that call again. He called me on the 24th of February at 15:34. I even left a reply on my first review, thanking Vodacom for getting someone to call me and how I am waiting for proof of cancellation. Like I mentioned on my initial review: DO YOU JOB PLEASE!!!!!!!!!!!!!!!!!!!!!!