NP
Natasha P

1 reviews | Active since Jun 2014

08 May 2019, 10:28

Showmax on my vodacom account

In December 2018 I requested to get Showmax on my Vodacom account. As the offer stated I will receive 3 free months and after that I will be billed R50 per month for my showmax account. I would be billed on my vodacom contract. My first 2 months with showmax was free and everything was fine. On my 3rd month my showmax subscription was revoked due to non payment. I have phoned and emailed showmax and vodacom a number of times but to no success. I would still like to receive the offer of R50 per month if billed on my vodacom account. I want Vodacom to tell me why they did not let payment go through for showmax which led to my subscription being cancelled. I have always paid my account. Even after talking to customer care they told me that i would be billed and that my showmax would be restored, but nothing happened. I did not pay anything and Im still not getting anything. According to showmax the problem is with vodacom. Can we PLEASE sort out this huge mess and get my showmax up and running?!!! This is really a very big inconvenience and I would like to solve this matter as soon as possible. I have always been a good paying customer and I see no need that Vodacom had to decide not to pay my showmax. I will also NOT settle for paying R99 per month because the deal says R50 per month if billed on your vodacom account. And that is what i want to do. I truly hope that this can be solved as soon as possible!

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Replies (2)
Vodacom
Vodacom's reply08 May 2019, 10:39
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply08 May 2019, 12:03
Official
Dear Natasha, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.   Regards Consumer Website Team(SA)