JL
JOHN L
1 reviews | Active since Jul 2020
23 Jul 2021, 20:04
Shout out of fantastic job by Hilton of Vodacom Belllairs
This is not a positive rating for Vodacom but more for an individual who finally fixed yet. Been on Vodacom for 20 years and I wanted to cancel with a line of many I was not using. Despite following all the advised ways to cancel and don't use tobi the robot as he never understands and keeps taking you back to the main menu. % months later I was still being charged, I took a chance and dropped into Bellairs Chats Vodacom and Hilton went out the way to sort it pout and even brought proof of cancellation. I wonder how long I will have to wait for the refund. I was on the verge of porting all my lines to a competitor. Hilton should be made MD as he is more useful then the head office useless pratz.
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Replies (1)Vodacom's replyOfficial
23 Jul 2021, 21:02Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply23 Jul 2021, 21:02
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
