Shouldve gone MTN instead

Whilst the representative who assisted us to order my mom's new phone was very friendly efficient and friendly, the rest of the experience isn't very pleasant. The text came that the device would be delivered within 72 hours which already confines the person to their homes ( should they be pensioners ) for well, until the thing is delivered. Which could be on hour 71. A tracking number is given. When we checked it, last that anything happened in the supply chain is that it arrived at Cape Town airport and that it was removed from the container. That was at 5:03 am. It is now 17:40 and when I track it, there is nothing that happened today than the removal. I think this is Vodacom in all it's glory.