Should I laugh or should i cry???

<p>This is not the first time, I simply just don't beleive the level of incompetency one recieve whe calling customer care, actually care is not the word one should use cause its evedent that they just don't... and to explain yourself 5 times to evertime just get told that they will put you through to the correct department, listen to the music for a while and then end up back at costomer care to have to explain yourself again...2 weeks ago I had an issue with data bundels I purchased, the agent said a consultant will call me back, gues what Vodacom... I'm still waiting, this morning one of YOUR cunsultants called me and offered me a migration to a different package that sounded quite appeling, I agreed, she started reading her disclosure when the call was dropped, she never even bothered to call me back... now your agents (after the 5th time i explained it just told me, sorry sir, we have 8 companies calling people, I can't help you... Yet you advertise yourself as the best service provider in the country... What a joke!!!!</p>