CP
Charmaine P
1 reviews | Active since May 2014
09 Dec 2016, 09:29
Should be simple!
<p>On 21 October we requested cancellation of contract and the number was to remain as a prepaid. We were assured that the airtime balance remaining on the contract would be transferred to the prepaid. We were told that this transition would occur on 29 November. I don't know if the balance was transferred to prepaid because on 29 November you debited the contract amount again. I now cannot make calls (to phone your call centre) nor send messages, etc with this number. Please will someone sort this out properly one time.</p>
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Replies (2)
Vodacom's replyOfficial
09 Dec 2016, 10:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2016, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CP
Charmaine P's updateReviewer Update
19 Dec 2016, 12:15More than one week on and no one has made contact with me apart from an email on 9 December from ********** to which I rep****. I have paid for airtime but I cannot make calls from this No. Please will someone sort this problem out.
CP
Charmaine P's update19 Dec 2016, 12:15
Reviewer Update
More than one week on and no one has made contact with me apart from an email on 9 December from ********** to which I rep****. I have paid for airtime but I cannot make calls from this No. Please will someone sort this problem out.