DJ
David J
1 reviews | Active since Dec 2010
14 Apr 2021, 11:16
Should be minus star rating, not one!
Finally cancelled data contract - was promised to credit Feb and March, instead billed extra for March as well as calls on a data contract to amount of R98.39 for March when sim card was last used in February. Randall called after my last review on HP and promised would be sorted, backdated to February, but clearly no honorable intent here! Spoke with manager Onke Moyo, gave me his personal number - rings and cuts off "not available at present". Do not support Vodacom, they are *******!
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Replies (3)
Vodacom's replyOfficial
14 Apr 2021, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Apr 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DJ
David J's updateReviewer Update
14 Apr 2021, 16:28Finally. Thank you. Pity that none of the Consultants in the Vodacom offices can sort this out, other than having to lodge a bad review on HP!
DJ
David J's update14 Apr 2021, 16:28
Reviewer Update
Finally. Thank you. Pity that none of the Consultants in the Vodacom offices can sort this out, other than having to lodge a bad review on HP!
DJ
David J's updateReviewer Update
14 Apr 2021, 16:43I have reviewed my statements and while VC has now finally refunded Feb and March as they long ago promised, they have made sundry billings totaling R163.40 for April's statement that should not even be there. Most terrible injustice and terrible incompetence.
DJ
David J's update14 Apr 2021, 16:43
Reviewer Update
I have reviewed my statements and while VC has now finally refunded Feb and March as they long ago promised, they have made sundry billings totaling R163.40 for April's statement that should not even be there. Most terrible injustice and terrible incompetence.