SG
Steven G

1 reviews | Active since Aug 2012

28 Jul 2021, 15:04

Should be ashamed to call yourself a telecoms service provider!!

Someone contact me on *** I have brought everything up to date, signed all the required documentation. Purchased a new sim car. Emailed everything through, both privately and from the store .. more than 10 times.Stil no reactivation after weeks and weeks!! Should be ashamed to call yourself a telecoms service provider!! I have been sending email after email to reactivations with all the required documentation. No reply. No response. No reactivation! . I have been into a store 3 times they say the store cannot assist. *** or 082111 don't work any longer. You have no contact numbers on the internet. No client support number to be found anywhere. I am paying for my service and the line is not connected!! You are *****ing my money and refuse to provide the service I am paying for. Then you make it impossible to contact anyone. With a Trust Rating of 2.3 out of 10. A net promoter score of -84. Reading through hundreds upon hundreds of negative reviews is a litany to your incompetence and indifference to your customers. Even if someone contacts me now. You should be ashamed as an organisation and every executive member should be personally ashamed. Horrific company, horrific service and a "we don't care, we've got you anyway attitude" The very worst of the worst.

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Replies (1)
Vodacom
Vodacom's reply29 Jul 2021, 06:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team