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Clarissa C

1 reviews | Active since Dec 2015

19 Dec 2015, 10:46

SHORT-PAID R6 & WON'T STOP GETTING HARASSED!

My debit order didn't go through and I had to make an EFT payment for the amount due. I myself admit I made an error and short-paid Vodacom R6 off the account in question. But when the account was over R1800 I don't see why R6 would make a difference!<br> <br> I made payment on 9 December already and to this day I am still getting calls on both phones linked to the account saying that the full R1800+ is due! I even received an SMS a few days ago confirming receipt of payment as well as another SMS saying that the R6 I short-paid would just be debited with my next payment.<br> <br> It's been a good few days and I'm still being harassed for R6!!!<br> <br> This is seriously getting ridiculous now. I've got 2 phones with you people which I pay for every month and you treat me like this. Is this what Vodacom does to it's loyal customers?<br> <br> Please consider very carefully what you do next as I'm seriously considering moving to another service provider for both phone numbers involved here.<br> <br> The phone numbers linked to the account are:<br> - ***<br> - ***<br> <br> My FNB cheque account is debited for payment on this monthly.<br> <br> Please phone me on *** as the other 2 numbers are used by my daughters.

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Replies (1)
Vodacom
Vodacom's reply20 Dec 2015, 07:08
Official
Hello clarissacoetzee,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team