JE
Jacobus E
1 reviews | Active since Nov 2019
01 Oct 2023, 21:00
Shopify website not visible
My Shopify website is not reachable through Vodacom.
I am able to get to the website through every mobile network except Vodacom.
The website is www.katbatt.co.za
Please get back to me and give me an eta on when I can expect this to be fixed.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Oct 2023, 07:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2023, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Oct 2023, 13:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to any issues connecting to Shopify website, you will need to escalate the matter via Shopify Help Center or Contact Shopify Support for assistance. Regards, Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2023, 13:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to any issues connecting to Shopify website, you will need to escalate the matter via Shopify Help Center or Contact Shopify Support for assistance. Regards, Consumer Website Team
Best regards,
JE
Jacobus E's updateReviewer Update
03 Oct 2023, 13:24Vodacom has not rep**** privately.
I am still waiting.
please get back to me as soon as possible.
I am still waiting.
please get back to me as soon as possible.
JE
Jacobus E's update03 Oct 2023, 13:24
Reviewer Update
Vodacom has not rep**** privately.
I am still waiting.
please get back to me as soon as possible.
I am still waiting.
please get back to me as soon as possible.
JE
Jacobus E's updateReviewer Update
03 Oct 2023, 13:28I have escalated this matter to Shopify and Afrihost they both confirmed that the issue is on Vodacom's side. The site is reachable from every other internet provider except for Vodacom.
Come on Vodacom, this is not an appropriate response. Please at least try to help and don't just point me away.
Please fix this.
Come on Vodacom, this is not an appropriate response. Please at least try to help and don't just point me away.
Please fix this.
JE
Jacobus E's update03 Oct 2023, 13:28
Reviewer Update
I have escalated this matter to Shopify and Afrihost they both confirmed that the issue is on Vodacom's side. The site is reachable from every other internet provider except for Vodacom.
Come on Vodacom, this is not an appropriate response. Please at least try to help and don't just point me away.
Please fix this.
Come on Vodacom, this is not an appropriate response. Please at least try to help and don't just point me away.
Please fix this.