Shop preferred over call center

I called in to the Vodacom call center to follow up on a contract cancellation. The agent kept on trying to sell another package and then data and after telling him that I don't want another contract, I want everything cancelled and run a prepaid account, he did a ***** suspension of my account.

I had to go to Vodacom store at Centurion Mall and luckily I was helped by a very kind and patient sales person, Rudolf. He tried everything to resolve the matter, phoned all the higher ups to help ease the tension. Finally the manager, Francois also came to assist. After almost an hour of calls and messages, I sorted out.

Vodacom needs more people like Rudolf and Francois. People who don't just chase the another sale regardless of the mounting frustration of the client. I will recommend people to them only.