Shoody service incorrect billing

Vodacom and it's ****en useless contact centre agents have been giving me the run around wrt my refunds. They debited me after I terminated my contract on time, however someone didn't do their job and my termination request wasn't processed correctly. I have been calling them and getting conflicting information from they unhelpful agents and they clueless team leaders who have no sense of urgency whatsoever. Please, please if you are reading this please stay away from Vodacom they after sales services is appalling to say the least. I'm on MTN now and very much happy with that, I'm also going to post this on Twitter and Facebook and report them to the ombudsman for *****ing my money ****en *******.