Shoddy Vodacom Customer Service and ********** Charges

Vodacom complaint: I noticed on my 1 April account that VLive content services were activated on my phone without my knowledge and consent. I logged several calls with Vodacom which were simply closed informing me my bill was correct. No one at Vodacom advised on where these charges came from nor how I could stop the charges either. They just kept clocking up. Towards the end of April these charges were finally and reluctantly reversed by Vodacom. I thus requested that Vodacom block paid content services from my cell phone unless I am informed and accept these services and charges. In May, this month, my bill started to collect charges for premium content messages. I did not activate this service. Again I logged several calls and all were closed advising me my account was correct. My complaint was actually ignored. No one took the time or effort to explain what had activated these message charges, and when I asked staff they actually did not know. This is very shoddy, poor customer service. I then went into Cresta store to be told that text messages from banks are rated premium content texts and this is what the charge of R30 was for. I disagreed. I have had the same cell phone number and bank for years. That Manager in Cresta then walked rudely away from me and refused to offer any further advice or assistance. The lack of Customer Service and knowledge of the issue and its resolution were unknown by this so called Manager and I was appauled by his shoddy Customer Service ethic. I was then approached by another manager in the store who indicated that many clients had had similar problems and it was indeed an issue. The premium content services were deactivated on my phone by a staff member and the charges were reversed out of my account as I had requested. Today I have tried to access my phone and I see all the settings on my phone have been reversed / reset. The premium rated content amount that was reversed yesterday has again been added to my account. I wish this complaint to be sent to the CEO's office to be dealt with. I have requested that Vodacom disallow content service charges on my phone. I do not activate these, they appear without my knowledge or consent on my account. Further, the back office staff that deal with my complaints in Customer Service are unwilling or are unable to advise on where and how these content services are activated and how to deactivate them either. When I complain about these additional charges they simply email me that my account is correct. This is shoddy, unacceptable customer service. In a nutshell, I have objected to excessive charges creeping up on my account without my knowledge and consent. Each time, after hours and hours wasted trying to get Vodacom staff to resolve the matter another issue randomly appears. So, please reverse the charge of R30 for premium rated text messages from my Account, and train your back office customer staff so that they are able to understand and to resolve issues raised via email through Customer Services. Kindly explain what has occurred with my phone settings as I am experiencing errors when I try to check my balances. An integration error appears. To me Vodacom have rude, unhelpful, and uninformed staff who feel the Customer must be "nice" to them to obtain assistance, otherwise they seem to react spitefully, and it takes hours to get any proper answers from them at all. I requested that the Cresta Store Manager who dealt with me yesterday escalate this to the CEO's Office to be dealt with. He has not. Kindly do so as I have had an account with Vodacom for a long time, and this is the first time I have experienced the above issues coupled with excessively rude, unhelpful and uninformed Vodacom staff, especially that of the Cresta Manager. In addition, I feel it is a very shoddy service to have to text two numbers on a daily basis to ensure there are no wasps or charging content services on my cell phone. Vodacom is required to ensure my details are protected that my privacy is assured. In addition, Vodacom are not at Liberty to add spurious charges to me account for services I did not request and not did I authorize. In my opinion, Vodacom have indeed become a "gangster" cellular provider who are a nuisance, and who provide a substandard, grubby Customer Service experience. I must add that to resolve the premium content message error staff wanted to charge me an addition R15 for an itemized bill. This is really in bad taste - and is in fact NOT customer service at all, it is a *******, as is the rise in cellular contract charges after just a few months, and of which I was not informed of. A blanket message in small print somewhere that some contracts would go up in price does not suffice. I in fact never saw this message but Vodacom back office staff were insistent that I had been informed of this, and in fact I had not. Again extremely questionable Customer Service.