Shoddy upgrade & customer service

<p>In mid-October I did an upgrade with Vodacom. And it's been nothing but issues since then. Upgrade was done telephonically as I had tried doing it online but no-once ever called me back to complete the upgrade. When I called for the upgrade I was assured that there was no upgrade cost as it was classed as being done online. </p> <p> </p> <p>Imagine my surprise when in early November I noticed an upgrade admin fee of R131 on my invoice for the current month. Since then I have been trying to get this removed and NO-ONE is helping me. </p> <p> </p> <p>I have been passed from department to department, with each telling me the next department must help. No-one is willing to take responsibility for this. Eventually I was told it would have to be escalated to a support specialist. This person contacted me on Wednesday 9 November. After explaining the issue, she agreed (as did everyone else I spoke to) that I should not have been charged this amount and that she would log a case in order for it to be removed. She provided me with a reference number (1- ********** 7107) and advised that I would receive feedback within 48 hours. </p> <p> </p> <p>It has been almost 2 WEEKS and I am still waiting. I tweeted the Vodacom Support team on Wednesday 16 November and was told I would be contacted. Nothing. On Friday 18 November I was told I would be called at 5:15. Nothing. I was then told I would be contacted on Saturday morning. Nothing. Then Sunday morning. Nothing.</p> <p> </p> <p>I am getting seriously tired of all these Vodacom promises for feedback and absolutely nothing gets done about it. This was a Vodacom error yet no-one at Vodacom is willing to take responsibility and no-one is getting back to me with feedback.</p> <p><br />This admin fee better be removed from my account before debit orders are processed at the end of the month. If this upgrade fee goes off my account I WILL be taking this further.</p> <p> </p> <p>I expect feedback on this today</p>