SHODDY, SHODDY DEALINGS BY VODACOM.

By far the worst experience I have ever had with vodacom. I took up insurance with them on 2017-08-04, I'd spoken with Irene on the said date and agreed that they would debit an amount of R200 on a monthly basis and I would be covered for theft or damage of my then new Samsung 7Edge device. 3 years later, on the 22nd of Sep, after all my premiums, I took my phone in to the Eastgate repair centre. On the 23rd, I contacted the Insurance dep to make a follow up on my claim as I needed my device fixed ASAP, only to be told that my claim had been declined??!! I spoke to an incredibly nonchalant khahliso, who advised me that she would request a call recording and it would take 7 days to retrieve it(in 2020, how on earth is a recording going to take 7 days??!!). I of course told her of the utter tomfoolery that she was spewing, she promised to call me back on the 25th of Sep, and to this day, absolutely nothing from her - call ***!!!!! I then went to Eastgate to collect my unrepaired phone, and I was told that someone who works with insurance would call me back, yet again, NOTHING VODACOM, NOTHING FROM YOU! Since the agreement date, I have been fastidiously paying my premiums, moreover, I receive a reminder from Vodacom on a monthly basis, advising that the premium will go off on the dr date, but come claim time, I am not insured?? What thievery is this!?!?!?! If this contract has been nullified and voided by Vodacom, you have a responsibility to pay back all my premiums since inception, ALL my premiums. How do you send reminder SMS' & dr. on a monthly, without fail, to someone who is not your customer!!!!! I will be selling off all my shares with your company, I refuse to be associated with a company that makes such shoddy dealings! absolutely unacceptable. I WANT ALL MY PREMIUMS BACK!!! ALL OF THEM!!!!!!!!!!!!!