Shoddy Services

<p>Vodacom has had a habit, of late, of not notifying users when their data is low or depleted but that is not the reason for my frustration while compiling this review.</p> <p> </p> <p>I have been attempting to upgrade my contract and get a new phone unsuccessfully for three days now. This all began on Monday, the 30th of January when I went to VodaWorld. As my contract is not under my name, I came with the person responsible for the account knowing that I would not be able to do anything without them.</p> <p> </p> <p>As the lady at the iStore was attempting to process my upgrade, the person responsible for the account went to Customer Care to pay the account. I was informed that the application could not be processed because the account was in arrears. Upon asking the lady who processed the account payment, we were told that the account is only technically due the following day (the 31st) but that I would be able to do the upgrade the following day because although the payment will take 1-3 hours to reflect, the iStore system would only clear the account arrears notice after 24 hours.</p> <p> </p> <p>I went back to the iStore on the 31st after work which was well over 24 hours, as instructed, but was told, once again, that the account was still showing as being in arrears. I went back to Customer Care with the payment receipt and spoke to a friendly but unhelpful consultant who informed me that she would check on why this was the case. She informed me that the "Account in Arrears" flag had not been removed by whoever processes these things for whatever reason and that they could not be contacted now to change this because the offices were now closed. I spent 2 hours trying to fix this only to be told that I could not complete my task.</p> <p> </p> <p>The consultant made a copy of the receipt and said that she would contact the offices the following morning and get the matter resolved today to enable me to do my upgrade. I gave her my number and she said she would call to update me but I haven't heard anything since.</p> <p> </p> <p>I am appalled at this incompetence and terrible service. Vodacom calls at least 5 times a day when one is even one day late with settling their accounts but the day one pays earlier and wants to be helped with using their services, radio silence.</p> <p> </p> <p>Vodacom needs to pull up their socks as I have read many a social media status on how poorly they are treating their customers of late. You cannot waste people's time and money and give them a shoddy service.</p>