Shoddy service so we pay more?

Vodacom has no sense of urgency. all my friends that have ordered the P8 lite from providers have managed to receive them. I kept calling the upgrades department for an update and last week I was told at last they had arrived and would be dispatched fri or mon this week. I then called on Monday for an update. first when I called *** it reverts me to customer service line. I was on the phone for a good 45mins till I spoke to anyone in upgrades. when I explained this to Tshego she simply advised if the wait is too much she can just cancel the order and I got to one of your branches. I probed about he difference in price and she didn't seem too concerned. firstly you are supposed to be leading network and your shoddy service and staff are a barrier to that. I was told the phone would be dispatched and it has been received. now I am told its for other people in aug. you don't manage my expectations very well and I am fed up with it. and since I cant call you to check up on it I suggest you waive the connection fees at a branch and I just fetch the phone there. or is this a ploy to get customers to do that? u didn't answer on my last complaint. I wait with baited breath!