Shoddy Service in Finance

<p>I have been paying an account off for over 2 years and i have not received any correspondence, only threatening calls and SMS's from collectors whom have NO right to call me. I emailed the lady who's been in contact with me and she's been okay however has not rep**** to my last 2 emails and one cannot call her. You call the 'contact centre' in legal and you have to apparently keep calling until you maybe get to the person you are looking for... how disgusting is that service, you deal with one person and told you cannot speak to them so you have to explain yourself all over again to someone else who knows NOTHING. I want this to please be sorted out as my account is now up to date.</p>