Shoddy Service from Vodacom - Comedy of Errors and Finally some Obstacles

<p><br />Alisom Communication - Highveld Mall Tax Invoice IN0472T ********** 00</p> <p><br />On 27/02; I took out a contract for S7 + tablet from Alisom<br />I returned to Bronkhorstspruit where I was working and after 3 hours neither SIM was working.<br />On 01/03 I returned to Johannesburg where I live and both sims still displayed, "not registered".<br />On 02/03 I went to the Vodacom shop in Cradle Mall. They checked the system and told me I had to go back to where I bought it from!!!<br />In this day of Online systems really a ridiculous suggestion.<br />That evening we called Customer Care (114) and were assisterd by a very helpful lady who after checking the system advised us that the SIMS we had been given and the one on the system were not the same.<br />Unbelieveable.<br />On 03/03 We went to Vodacom Fourways and did a simswop.</p> <p>As I have not tested the 2 SIMs, I have no idea if they are working.<br />The point however is why I had to pay to get this fixed.<br />Surely <br />I need to be reimbursed for the cost of the SIMS and also the cost of fuel and airtime .</p> <p><br />I really look forward to your response on how you plan to compensate me.<br />This is far more costly than the gimicky dropped call compensation that the Marketing people dreamt up.</p> <p> </p> <p>06/03; The above complaint was sent to Vodacom Customer Care.</p> <p>***~SCR</p> <p>Instead of investigating the errors Vodacom decided to rather put obstacles in the way of a resolution.<br />Vodcom responded asking that I verify myself despite the fact that I sent them invoices</p> <p> </p> <p> </p>