Shoddy service from Vodacom

I gave in my cellphone for repairs at Vodacom Newlands on 25 July 2015. I was promised i would get my phone back within 3 weeks and as i write my phone hasn't been returned yet . This is the case despite calling the shop several times and sending emails to Candice the shop manager who ignores your emails and never updates you on whats delaying the phone. I had to call Vodacom call centre which advised me that my phone was only dispatched from Newlands to the Repair centre on 19 August? This means Vodacom Newlands was seating on my phone the whole time! Upon giving in my phone, one of the staff members bluntly refused to help me with her phone battery so i could retrieve my bookmarks from my cellphone which now was running out of power and couldn't charge due to faulty charging system. Such a lack of empathy, customer service and desire to satisfy customer's needs is appalling! I continue to wait for my phone as Vodacom remains incommunicado. I have been a Vodacom customer for almost 4 years but they have successfully encouraged me to change my mind.