Shoddy service for new fiber line

Requested a new fiber into my new home. I got through to Moses Montso and to be honest, the initial call was fantastic. I ended that call with a compliment and asking him tom keep me in the loop as to the progress of the deal.

A few days later I followed up and got no response. I again followed up the next day only to find out that the application had been cancelled. I later found out that the application was cancelled 30 minutes after applying, and I was never even advised of this.

As I work from home and I am highly dependent on a fiber line, the application has now been delayed. After requesting feedback today from Moses again, I was told to call another number and request feedback.

As a VIP customer I am not impressed with this service! I have said it a million times, every year Vodacom reminds me that I should actually be a MTN customer!!!

The bottom line - I NEED MY FIBER INSTALLED ASAP!!!!