SHODDY SERVICE - BEEN WAITING SINCE NOV 2016
<p>On the 7th November 2016 I phoned with a report requesting that someone come and check my Booster Vodacom fitted. I am still waiting. I have spent hours on the phone and each time a freindly helpful person offers to lodge the query. Escalate it to ther supervisor. I have several reference numbers.</p> <p>This morning again, I received a "support Specialist will contact you. Ref. 1- ********** 268085 and a few hours later "query has been closed</p> <p> </p> <p>Ï am pulling my hair out - no signal at home, chewing my data to log on and yes... </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still waiting.
Someone phoned to say a technician would come out & still no success.
I will NEVER renew a contract with Vodacom.
My husband is with MTN and has never experienced the same problems
Voicemail disappearing
Bill's high over the limit
Last week I went into a store to query and found although I had capped my accounts this service was removed & not available.
No wonder my monthly bill is always in excess of R3500
I am still waiting.
Someone phoned to say a technician would come out & still no success.
I will NEVER renew a contract with Vodacom.
My husband is with MTN and has never experienced the same problems
Voicemail disappearing
Bill's high over the limit
Last week I went into a store to query and found although I had capped my accounts this service was removed & not available.
No wonder my monthly bill is always in excess of R3500