Shoddy service at best

Vodacom is truly nothing short of frustrating. I had my phone replaced via insurance and a new sim issued. It has been almost 3 days of waiting for my sim to be activated so that i am able to restore my IPhone. You have cost me 2 days of business this far and counting. Worse i have called your customer care line several times and i keep getting told the ***** department will call me to unlock. What kind of service is this. Best believe once this is solved i am cancelling all my contracts. It really cant get worse than this. Shame on you.