Shoddy Service and DISINTERESTED! Pathetic Customer Service

Dear Sir / Madam,

My account number is ***6-9

I subscribed for a new handsets on cell number ending 0578. The handset was to have been delivered to my residential address :

I received a call from a Private number 3 January at 10.56 and the call dropped. I am sure it was from the courier service, however a few seconds later the call was Disconnected. I could not call back as there was no number to call back on. On 3 January, late evening we received notification that the handset was delivered ?????? I contacted VODACOM contacted the help desk on 4 January am, and a consultant PRIDE He confirmed that handset was indeed signed for on 3 January. Upon checking with him where it was delivered! It was an address from 4 years ago, yet for the past few years they only deliver to my residential address. We advised him that we did not receive the hand set nor signed for it.

We were asked to go to a Police Station and draw up an Affidavit, we we duly did and sent it off on 4 January.

I requested for details of how this was sent to an old address as I confirmed the order with my residential address. I was informed that the handset will only released to me only. I was also asked to provide Identification copy and proof of residence.

I have been in communication with VODACOM via emails, Facebook and Messenger.

I keep getting asked for confirmation of my ID, bank, email address and no information forthcoming from VODACOM.

I am not at my wits end with this progress chasing as VODACOM is just not interested in resolving this issue. In the meantime I am being billed for this handset. I last spoke to them on last Saturday and was told their Supervisor would call me. Nada up to now. How unprofessional and disinterested can any service provider be? Their ***** department has not yet acknowledged any emails and was not available on Saturday just after midday.

The courier company, Skynet is or was supposed to have done “investigations” since 4 January 2024😳😳 Sounds like something serious is happening out there😂😂