BL
Bjorn L

1 reviews | Active since Jul 2011

27 Jul 2017, 09:48

Shoddy service

<p>This is the worst service i have ever recieved from a cellular network provider.I called in to cancel my Vodafone tab contract.The consultant confirmed my request had been actioned and i took it that is was done. To my surprise , i called to confirm today ,31-07-2017,and guest what my request was not actioned. It has apparenlty been expired. So as you can imagine, i was very upset and the consultant i spoke to ,Valencia, had the audacity to say "Oh God" while putting me on hold. I am sorry for getting upset for VODO "DOM" mistake,please forgive me!!!! I then get transfered to the Cancellation dept and they offline.</p> <p> </p> <p>So now, i am paying for a contract i have cancelled and think that unfair and maybe even *******,dont you think???</p> <p> </p> <p>Plesae can my contract for my Vodafone device be terminated at your earliest convenience.</p> <p> </p> <p>P.S. I have another contract for my iphone which i would to continue,so PLEASE DO NOT TERMINATE IT. </p>

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2017, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Aug 2017, 15:31
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team