Shoddy service

<p>I receive a vodacom bill that states that I have used an exorbitant amount of money on data. However I have wifi at home and campus and my major data guzzlers are switched off and only work with wifi. Vodacom is also supposed to send an sms to state that my data is finished or close to being finished but this has never been done. When it came to my awareness that my data was finished I bought a bundle however Vodacom sent an sms and then sent another saying it was a mistake. When I asked a Vodacom care centre what happened they said they would log a fault. The technician phone the secondary number and not the primary number and decides that since nobody picked up that he was going to sweep the issue under the rug and now we have to relog another fault to get them to call.</p>