SB
Sandra B
1 reviews | Active since Aug 2014
09 Dec 2024, 12:19
Shoddy, Error Prone, inferior services Vodacom
Soddy, inferior, error prone non services.
Massive billing errors.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Dec 2024, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2024, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SB
Sandra B's updateReviewer Update
09 Dec 2024, 14:40Vodacom - this is no query. You have doubled charges for my December account. Kindly refer back to my contract renewal. I have spoken with 4 calll center staff. They refuse or are unable to put me through to a senior manager. Vodacom the service is now so shoddy you should be ashamed of yourselves. Billing is one thing you ought to get correct, and renewing contracts is another. The renewal app**** to my account is full of multiple errors. Shoddy indeed?!!
SB
Sandra B's update09 Dec 2024, 14:40
Reviewer Update
Vodacom - this is no query. You have doubled charges for my December account. Kindly refer back to my contract renewal. I have spoken with 4 calll center staff. They refuse or are unable to put me through to a senior manager. Vodacom the service is now so shoddy you should be ashamed of yourselves. Billing is one thing you ought to get correct, and renewing contracts is another. The renewal app**** to my account is full of multiple errors. Shoddy indeed?!!
SB
Sandra B's updateReviewer Update
09 Dec 2024, 14:46No one can connect one to complaints or a senior manager able to resolve simple questions. Staff seem unable to understand simple queries - like - hey my bill is double what it should be - and other staff and call center consultants are unwilling to assist. One thing in common - they refuse to escalate to a senior manager. Dont Vodacome have these anymore? For sure - be ashamaed of substandard, inferior provision of services. AND CORRECT THE DOUBLE BILLING ON MY ACCOUNT ASAP and WITHOUT FURTHER DELAY. Hopefully you can still do this! OTHERWISE I WILL FORMALIZE A COMPLAINT AND CANCEL THIS LOUSY SERVICE>
SB
Sandra B's update09 Dec 2024, 14:46
Reviewer Update
No one can connect one to complaints or a senior manager able to resolve simple questions. Staff seem unable to understand simple queries - like - hey my bill is double what it should be - and other staff and call center consultants are unwilling to assist. One thing in common - they refuse to escalate to a senior manager. Dont Vodacome have these anymore? For sure - be ashamaed of substandard, inferior provision of services. AND CORRECT THE DOUBLE BILLING ON MY ACCOUNT ASAP and WITHOUT FURTHER DELAY. Hopefully you can still do this! OTHERWISE I WILL FORMALIZE A COMPLAINT AND CANCEL THIS LOUSY SERVICE>